CitiMortgage
Rep Kept Selling Credit Card on Payment Date Change Call

I've got a 30 year mortgage with Citimortgage, and I've called customer service once, that was today. I wanted to request to have my payment date changed because all of my bills are due at pretty much the same time. Well, the answer was no, but that's not the complaint.

The man, who I could barely understand because he didn't speak English well, persisted in trying to sell me a credit card! I'm calling to change a payment date, and I have to deal with what amounts to a telemarketing ploy.

Not only would he not take no for an answer, he read his script in response to everything I said, I couldn't understand him, and I had to hang up the phone on him because he just wouldn't accept that my answer was no.

That is lousy customer service, if that's what you can even call it. It seems that since companies have to deal with do not call lists, they try to reel you in when you're only calling for help. This is a disgrace and a terrible business practice. I'm a good customer, and this is how good customers are treated by Citibank, I suppose.

Thanks for nothing. I won't likely be calling "Customer Service" again.

Company: CitiMortgage
Country: USA
State: Pennsylvania
City: Pittsburgh

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