CitiMortgage
Mortgage Calls Answered by Reps Who Barely Speak English
- 06-04-2008
- 3
This is ridiculous.
Every time I call Citimortgage to discuss my account, I get some foreigner who barely speaks English. They don't understand my issue or concern, and what bothers me the most is that they can only respond with what's on the paper in front of them.
It's one thing to service your customers by being attentive and addressing their concerns, but it's a whole other thing when you "know" a person is reading from a script and repeating themselves over and over again.
This totally annoys me. I live in America, not India!
Company: CitiMortgage
Country: USA
Site: citimortgage.com