Citimortgage
Escrow Shortfall Led to $476.23 Penalty and Late Fees
- 06-13-2011
- 32
We purchased property back in October, and Citimortgage was escrowing my account too low, so we contacted the company several times and pointed out the problem. The next thing we knew, there were extra $476.23 charges in our mortgage statement for the penalty and late fee. We complained to customer service, and the answer was, "We are not responsible! You are the one who is responsible!" Are you kidding me?
Why would you escrow property tax if the mortgage company will pay it late and make me pay the penalty? We asked Citimortgage if we could pay our own tax, and the answer was "NO" because they did not want us to default on payment. We will fight these charges no matter what it takes, because it is not right and because it is such common sense that anyone can understand. Please help us!
Company: Citimortgage
Country: USA