RCN Corp
RCN unfair Billing

We had RCN for less than 1 year. ON July 1, a Thursday, our on-demand went out. I called RCN. They took the call. The next day, I called again, they took the call. I called every day, July 1-5. Of course being a holiday weekend - I did not get any response on my service call July 6th. We then canceled our service on July 22nd for RCN's non-ability to provide service.

They then are billing us for 1 week of service after we canceled. We have tried calling. To no avail - No on the other end of phone can help you or resolve your problem and supervisors who can resolve the problem are not reachable!!! Our problem is not resolved, and we don't know how to resolve it. The bill has been sent to collection and we need to find someone at RCN who can handle our complaint and resolve it.

Company: RCN Corp
Country: USA

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