Hewlett-Packard (HP)
OfficeJet 8500 Printer With Cracked Clutch Gear Not Repaired After Two Years

Bad Attitude
HEADLINE
I will never purchase another HP product

I purchased an HP office jet 8500 printer, gave paper jam report which after research on internet was a small clutch gear that was cracked, I was amazed that so many other people had the same problem. Seemed to be a manufactures fault.
Printer went to Redington for repair, comes back can't repair unit. Granted the unit was 2years old and out of warranty, but it is a R4000.00 unit and I would pay for the repair.
The Stax store CEO Fourways even gave them a call and they were not interested.
I called HP and they asked me to lodge a complaint, funny part was that they told me that management uses the complaints to better there business but that nobody will get back to me regarding the complaint. I scraped the complaint.
This is BULL SHIT that one can purchase a HP product and within 2years they can't repair it.
I don't see a R4000 printer as a disposable product, its also an environmental issue.
The short of this is that I will never purchase an HP product for my company or for myself ever again, and I will tell everybody that I know how one gets treated by HP... They don't care.

Company: Hewlett-Packard (HP)
Country: USA

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