Planet Fitness
Terrible customer service

I have been a member for two weeks I attend the alameda/Jefferson location because of some of the services offered I like to use there. I have encountered on the second time I attended the facility by the employee that checked me in (in the early AM) that I have a flag on my account and I NEED to bring in a cancelled check. When I joined at another facility they told me that I don't need a cancelled check and it was up to me if I wanted to bring one in. The attitude of this employee has not ruined my day but I have trained people in customer service and this employee totally lacks it. Other workers at this facility have a caring and desire to help me out whenever I need it. I hope to see others that have skills in customer service and are genuine about helping patrons in the gym.

Company: Planet Fitness
Country: USA

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