Netflix
Declining quality control with many discs returned

Sorry to hear about the death of your quality control Dept. I realized six months ago there had been a slow death groan but never have I seen a company go down this fast. You ask us to clean the disc if it won't work (that's like buying a new car and they tell you that you must get under the hood and fix it if it doesn't run)!
Over the past six months I have returned 6 of the last ten movies. I have been a customer for 8 years under: (Personal Information Removed)...

Company: Netflix
Country: USA
State: California
City: Los Gatos
ZIP: 95032
Address: 100 Winchester Circle
Phone: 4085403700
Site: netflix.com

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