Netflix, Inc
Account locked after DVDs went missing, now only old releases

I have had a Netflix account since April and up until recently have really enjoyed the service.

3 months ago I put movies in my mail box 2 Saturdays in a row and Netflix never received them. I contacted both the Post Office and Netflix about the problem. Netflix locked my account anyway. After calling and getting my account unlocked, now I guess I'm on a list to get only old movies.

I used to get new releases when I got the movies back to Netflix on Mondays.
Since this episode with the missing movies. I receive nothing but old movies.

I keep my list updated for 3 to 4 months ahead of time.

How do I know Netflix didn't receive the movies and not credit my account. How could the Post Office lose the movies 2 weeks in a row?

I have down-graded my account and am thinking about cancelling all together.

They have gone from a very good company to crap in 2 months.

Company: Netflix, Inc
Country: USA

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