Comcast
Treated Rudely After Moving, Service Cut Off Two Days Late

With prior service before moving to Pottstown. Was what it was supposed to be;
courtesy, patience and appreciative of my business. After moving to Pottstown, being a New Yorker uprooted to PA. Although I don't like my current location, Comcast typecast me as a one of these locals. Even giving my address on where I lived within the town, resulted in crass, rude and substandard service. No promotions, threatened that if I downgraded in anyway I would owe the a termination fee. 2 days late for payment and not only was my service shut off but was told it was disconnected from outside and I would have to pay for a reconnection fee.

It is just so ridiculous here. I've always been a diligent customer and now I am treated as if I was living in a crack house. An insider told me it was not disconnected outside! Also, gave me the low down of how everyone is treated here rather then the other towns I am surrounded by. The building has a contract here with Comcast and there are no other options. Feel the most mistreated I've ever felt, and by a company that doesn't value in any way my good business that I've maintained since 2005.

Company: Comcast
Country: USA

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