Direct TV (DIRECTV)
Paid for Channels Never Programmed for Two Years
- 07-28-2011
- 61
Basically I have been paying for a package that was never programmed in my t.V. I didn't realize I was supposed to get the extra channels. I've been paying 72.99 for 2 yrs! I have done the math, I have overpaid about $600!!
I asked for some kind of refund and the best they said they could do is $30 or $10 mo for a yr. What if I don't want to be a customer for another yr? I would like some kind of refund now! The manager I talked to said it was my fault for not knowing I didn't have the channels. I didn't know what channels I was supposed to have and never received a channel line up like they said I did! I can't believe this co is #1 customer service! I beg to differ! I would be embarrassed if I were them! I am NOT a happy customer!
Company: Direct TV (DIRECTV)
Country: USA
Address: 2230 East Imperial Highway El Segundo CA 90245
Phone: 3109645000
Site: directv.com