Comcast Cable
Channel package mis-sold and billing errors despite BBB complaint

It seems that Comcast Support is not in this country. I was told by them they are in the Philippines. My story is like a nightmare as I was sold a channel package that I was told later the guy could not sell me so went from having 13 channels at $29.95 to getting 13 channels and paying a fee to have them block all the other channels I wanted. $23.75 to have a guy come out on a Sunday Morning and put a filter on the line and told him I was going to get 60 channels and he informed me I would only get 13. I didn't get any on the TV with the cable box.

It had to be unhooked and I had already asked about that before switching to this 60 Channel package and what channels I would get. I got zero of the channels I wanted and am now paying for Channels that are mostly free on my TV antenna.

I chatted with I think 4 different people sent several emails and replies to support and I found they have a few Blind people looking at my account and they are unable to see I paid before they could charge the Late charge I was charged and actually paid twice for the same service. I finally got a credit for a bill I don't Owe as I am still being charged for channels and Internet service I no longer have.

I guess after the BBB sent them a letter they now have quit supporting me as they do not answer my emails anymore. I had to go ahead and pay money I don't owe to keep from being late and being charged more money I don't have. Being laid off I just was trying to save a little money by getting rid of the part of the package I didn't use so saw no reason to pay for music and on demand I didn't use. They don't seem to have a way to just get Channels separate in a small package I was told in My City.

If you have lots of money go Comcast and get a low quality picture and no service. No choice of what you get.

Company: Comcast Cable
Country: USA
State: Tennessee
City: Chattanooga
Address: 2030 Polymer Dr

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