Direct TV
HD Access Channels Shown Online Missing From Family Package

Recently I switched from Dish Network to Direct TV mainly for the HD programming. This decision was based on what I saw on their web site. My goal was to lower my bill and gain HD programming.

On DTV's website I saw that I could get their Family Package for $29.99/month and HD Access for an additional $9.99. To see what HD channels I would get for $9.99, I clicked on their HD Channels and then HD Access. There I found a list of nine HD channels. With this information I placed my order, and two days later the installer installed the system (with an HD receiver). At first the technician could not get the HD channels programmed. He then contacted Direct TV, and 30 minutes later got the HD channels programmed and all was good!

After a short time, 30 minutes or so, the HD channels were no longer available. Thinking the receiver was at fault, he replaced the receiver, but still no HD channels. Then he contacted DTV again, and this person told us that you cannot have HD channels (except local HD channels) with the Family package. They continued to say it is not possible because in order to get these channels in HD you must also have the standard channel in your package.

For example, to get ESPN HD you must have ESPN standard in your package. The technician informed this person that we already had the HD channels for a short while and then they were gone, so what she said was not true.

The bottom line is that nowhere on their website does it say that HD Access programming is not available on the Family package. The technician and I both pointed out this fact to the person at DTV. All she could say was that according to her computer, HD channels were not available with the Family package.

I was very upset that she did not care what was being advertised on their website! I dropped Dish Network (which I was very happy with) after six years for what I thought was a much better deal.

Currently DTV is reviewing my case and will let me know in 14 days. The fact that I have to wait so long is also extremely frustrating! Meanwhile I am paying for HD programming I cannot receive! My hope is they will honor what is being advertised on their website.

Company: Direct TV
Country: USA
State: Indiana
City: Indianapolis
Site: directv.com

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