Amazon.com
Chat agent ended conversation over a correct order number

Today I received a very horrible customer care service experience from Amazon.com. I have used Amazon.com's chat service to resolve my issue. I talked to Md Nasim (Amazon's customer care executive). When I provided my order number, he started saying this is wrong order no. I explained him 10 times that this is correct order number. He refused to buy that request. He then messaged me saying - since we are not reaching anywhere, better I should disconnect. It was strange for me that he neither listening to me nor he was interested to resolve my issue. I asked him to please call your supervisor so I can ask him to search order number. And guess what that A*h*, MF might have done... He simply left conversation. After that I talked to another representative and he could find the order with the same Order Number in the first attempt...

Amazon is very much negligent about their services also they don't want us to contact their senior people so there is no way, I can give my feedback to senior people.

For me, Amazon.com is pathetic!!!

Company: Amazon.com
Country: USA
Site: amazon.com

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