Amazon.com, Inc
Funds Not Released After Cancelled Order With Expedited Shipping

I have to admit that I was a little surprised when I ordered an item through Amazon and while it wasn't eligible for Prime shipping, to see that the expected shipping time was 17-28 days. Because of this, I opted to pay the additional $15 for shipping in 2-3 days.

Imagine my surprise when the next day, I receive an email informing me that the item is not in stock in US warehouses and because of that, my order was being cancelled.

Imagine my further surprise when I wait another day, and Amazon still hasn't released the hold on the funds that I paid with. Then when I contact Amazon to release the funds, I'm told that I have to contact my credit card company and contest the hold. What?

Then I find about 15 different email addresses (including 2 for Amazon's Executive Customer Relations department and 3 for the CEO) and I send a complaint email. I receive auto-replies back stating that the issue will be resolved within 24 hours. Wouldn't you know it, that the issue is not resolved and I have had no further contact with Amazon or replies to my emails.

Now I don't spend a large amount with Amazon every month, but the volume of my purchases was increasing as I was finding more and more products that I could buy through Amazon. But I guess that since Amazon doesn't really care about one customer, that I will have to show my displeasure by no longer spending my money with Amazon.

Also, while I don't expect Amazon to leave this on their wall, I can make sure that the people that I have contact with know about Amazon's practices.

It will be a very long time before I spend any money with Amazon.

Company: Amazon.com, Inc
Country: USA

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