Amazon.com
Amazon Poor Service and Book Review Fraud

I have used Amazon.com for years but now it seems that Amazon.com is up to a couple of tricks. Here are my concerns:

1. As soon as you place an order your items are placed in a "shipping soon" status (about five minutes after your order). What this means is that you cannot modify or cancel your order with Amazon.com.

2. You items are in this shipping soon stats for days without shipping. Amazon.com, it appears, is doing this so the customer cannot change their order before it ships.

3.in prior years when I used Amazon.com I found it a great experience, now I see these shifty practices. This is the third time I've ordered things from this company only to see the status within five minutes - Shipping Soon. One of my orders was not received for 30 days. That's what I call shipping soon!

4. The final concern I have about Amazon.com is that there seems to be a manipulation of the book ratings on their site. I've talked to several people who have given books a "one star" rating, yet their reviews never appear. If you look at recent Amazon.com book reviews you will be hard pressed to find any one star reviews. Why is this being done? Most likely to manipulate the overall review ratings so they will sell more books.

Bottom line on Amazon.com - DON'T TRUST THEIR REVIEWS and you can be sure that SHIPPING SOON means anything from the next day to the next month. Shame on you Amazon.com! Your service was better in prior years!

Sherry
Boston, Massachusetts

Company: Amazon.com
Country: USA
Site: www.amazon.com

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