Amazon.com
Third-Party Seller Ignores Emails and Support Will Not Intervene

"This review is about Amazon's policy of allowing sellers to ignore customer emails and do nothing about it. I was told by an Amazon CSR that there is a policy that sellers must follow regarding responding to customer inquiries, however, they do not give seller contact info to buyers, nor will they (Amazon) contact the non-responsive sellers directly. I sent two emails, one on 6/06 and one on 6/10, to "Blue Light Bargains", which is a seller on Amazon, and have not received any answer to this date (6/27). I find Amazon's policies regarding their sellers lack of responses to buyer emails both negligent and ignorant. I received an answer from the last Amazon CSR I emailed that the problem was being addressed by another department (Amazon's "Technical Team") and I would hear a response from them in two days - that was on 6/20 and still no answer after seven days. If this is any example of Amazon's approach to customer service, then I urge anyone who buys on Amazon to think twice about making a purchase there. Amazon simply does not care about it's customers - I guess that's what happens when a company gets as big as they are."

Company: Amazon.com
Country: USA
State: Washington
City: Seattle
Address: 1516 2nd Avenue
Phone: 2066222335
Site: amazon.com

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