Amazon.com
Amazon won't honor payment method offered for television

On August 27th I ordered a $2300 television from Amazon.com. The next day I came home to an email that my order had been cancelled because my bank would not verify my billing information. I placed the order again and contacted customer service (the price of the television had gone up BTW). Same thing again. Customer service told me that they would assist again and replaced the same order, adjusted the price, but the order was cancelled again by their billing department. Called customer service again and asked for a manager. The manager informed me that there was a glitch in their system and to give them four days to correct the issue and replace the order. I waited four business days, called customer service and placed the order again (we are now a little over a week into this). Guess what - order cancelled again. So, Amazon gives me the phone number for Telecheck and tells me to contact them to see what the issue is. I call Telecheck who tells me they provided Amazon with an authorization code/number on August 28. Hmmm, so Telecheck validated my electronic check on the very first order! I call Amazon back and provide them with this information. They place the order again with special notes for the billing department. Yup, cancelled again. Call Customer service and this time they add a note to manually call the bank and I provide the bank phone number, the name of the manager and the assistant manager. Well, the bank never received a phone call, but they sure cancelled my order This time the customer service manager refused to even take my call and told the rep to replace the order and promise me that they would stay on top of it to be sure it went through. Well, that didn't work either - cancelled again. So tonight I call customer service and actually speak to a manager who informs me that they are a big global company and don't have the time to deal with all these situations like this and they aren't going to do anything, but that she will send the query back to the billing department again. Amazon doesn't care - they have no customer service. Why not just tell me that weeks ago and let me find somewhere else to order my television.

Company: Amazon.com
Country: USA
State: Washington
City: Seattle
Site: www.amazon.com

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