Amazon.com
Second Late Order in a Row and Useless USPS Tracking Number

I placed an order with Amazon.com on May 24th. My estimated delivery dates were May 30 to June 1st. I was also given a tracking number.

When my items did not arrive by June 1st, I went into my email and tried to use the tracking number that Amazon.com gave me. Well, packages sent by USPS cannot be tracked, so why do I have a tracking number?

I called Amazon.com and spoke with a representative who was absolutely NO help whatsoever. It was a waste of time. He did know how to give excuses.

Here is what Amazon had to say:

It's been our experience that the majority of late packages arrive just a day or two after the estimated delivery date. Therefore, we would like to ask that you wait until close of business on June 6 for this shipment to arrive.

I guess Amazon.com can't count either.

This is the second order in a row to be arriving late. My last order took a detour and was headed in the wrong direction. I called Amazon.com and they did not care. I guess they didn't think I knew where I lived. I kept trying to tell them that my order was going way off course, but they did nothing to correct the problem.

I finally emailed UPS and informed them that my package was headed in the wrong direction. Surprisingly, UPS admitted they made a big mistake and corrected the situation and got my package to me in record time. If they hadn't listened, I don't know where my order would have ended up.

I was very disappointed in Amazon.com for not doing anything to correct the problem. All they cared about was the fact that they had gotten their money.

I am now done with Amazon.com. Their prices on some things may be cheaper, but it isn't worth the lousy customer service and aggravation.

Company: Amazon.com
Country: USA

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