Sears
Customer Service

I recently purchase an item at the Sears tools department. After my purchase, I was told to register my Protection Plan Online and it was easy and simple. The gentleman cashier underlined the 'needed' information, for when it was time to register my Protection. I thanked him and was on my way.

This morning, I tried to register my Protection Plan. Online, @ searspurchaseprotect.com I followed all the step in making an account with the Protection site, in order to input my reciept information. Three [3] times it told me my information could not be found. Immedately I called the Sears where I purchased my item, to ensure that they had indeed put my Protection on my Item I had purchased. Without friendly help, the first gentleman I spoke with, cut me short of my explaination [after he had asked me how he could help. He didn't let me answer...] I was in the middle of my answer of how he could help, when he just puts me on hold. I of course called back and this time asked to speak to the manager. The lady that answered explained it was 'busy' there and wondered if she could help. I explained that I wanted to speak to a Manager, and finally but hesitatedly let me speak with. That manager was eager to get off the phone with me, without a true customer service of letting me speak, one of the rude Customer Service I had just recieved, and two in trying to then relate my original question about my Protection. Finally after, asking her to stop interupting me and just let me ask my questions, she tells me that the cashier last night was mistaken and I could not register my item until 48 hrs after purchase... She instantly told me, that she could be of no help, and that I should call the Protection Customer Service. After she rudely hung up [again before I could speak] I called the Protection Plan Customer Service.

When I spoke with a Michael, he jokely [as he laughed] told me it wasn't even neccessary to register my plan, for it registers automatically after 48 hrs. So after wasting an hour on trying to recieve help on this, it was for nothing. I asked to speak with a manager and he refused to allow me to speak with one. I will never again purchase a Protection plan with Sears. I intend on reurning the product to the store which I had bought it from... And not do service with them again. That is how strongly I felt about the whole situation. And when they ask, I will mention all of this...

Sears never use to be this way, I don't know if that people just don't have the time to take care of the customers anymore, but I know, with all the other stores that wants us to shop in them. People with money to spend, want to spend that money, where the Customer Service comes first. Why waste money on a heartache of dealing with rude people?

Company: Sears
Country: USA

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