Sears home repair service
Washer Repair Fried Motherboard, Appointments Lost, Rude Phone Staff

Had problem with washer making lots of noise. Called Sears, tech comes orders tons of parts, when parts come in puts in only to fry the mother board. Was supposed to come next day doesn't show up, when I call to find out I get a very rude technician on phone named 'Jen' finally make an appt. With her. Called a day before to confirm the appt. Only to be told there isn't any appt. When I get mad at them and ask to speak to the supervisor ; the supervisor confirms I have an appt for next day. Later in the evening get an automated call from Sears asking to call to change the appt. When I call again there is no record of the appt. And I have to make a new one which is a couple of days later. I was on the phone for an hour with no result, now the supervisor is supposed to call and so far hasn't. To think I just renewed the Sears protection plan for all my appliances. I would sincerely recommend not to get it. Worst service ever and to top it rude customer service which gives you an headache.

Company: Sears home repair service
Country: USA

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