Sears home repair service
Washer Repair Appointments Missed Repeatedly Despite Paid Protection Plan

October 21 Sears Protection Plan complaint

I paid $231.74 in April for a one-year Sears Protection Plan and when my Kenmore washing machine failed to start in late August, I called the number. They scheduled me for a date two weeks away. When the day came, I stayed home from work all day waiting, and no one showed up. I called and was made to start all over again, two weeks away. Again I stayed home waiting, and again no one came. I tried a third time, again being placed at the back of the line, two more weeks waiting. This time a nice guy showed up, looked at the machine and ordered parts. The parts came directly to me within a few days, but now I've been stood up two more times waiting for someone to come DO the repair. Each time, I am made to start all over again, with a two-week wait. It has now been two months, and I waited all day again last Saturday for my appointment, and no one showed up. I got a robo-call at noon saying they were running late. When no one shows up, there is no follow-up, no apology, no effort to prioritize cancelled or delayed service orders.
I've heard that if you buy a protection plan, Sears puts you last on the list because they already have your money. I have now tried for two months to obtain service on my Sears protection plan, with still no repair. Isn't this a form of fraud? Where can I turn for help?

Company: Sears home repair service
Country: USA

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