Verizon
Automated Customer Service Wasted 25 Minutes Before Reaching Human

Verizon FIOS automated customer service is the worst ever. It is so bad that I'm thinking about cancelling my entire service. It took me 25 minutes to get through to a human after dealing with automation which kept repeating the incorrect information after I had relayed it. Then, once I reached a human, his speech really created a communication barrier. It was very difficult for me to understand him. He sounded as if he was from India or some foreign country. On a scale from 1-10, with 10 being the worst, I rate this service a 10.

Company: Verizon
Country: USA

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