Verizon
Poor Customer Service

Beware of Verizon, they have poor service and lack communication. I recently signed up for Verizon Fios, I had Comcast before, honestly I notice no difference. The only reason I got Verizon was because of the fast internet and clear HDTV, and its not all that great. Well I'm regreting it now! I'm stuck in a one year contract and they get to charge my credit card (if you don't get a home phone with them they won't send you a paperbill and the only way you can pay is with automatic recurring payments). All of this they neglected to tell me. So finally I called "customer service" and when I finally got through their automated customer service, their customer service agents are rude and useless. And FYI installment takes about half a day so if you're ready to change service just to try out Verizon Fios, be ready to endure a year of poor service.

Company: Verizon
Country: USA

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