Sears
Improper Air Conditioner Installation Caused Over $30k in Water Damage

I had a central air conditioner installed by Sears 2 yrs ago. This year it caused over $30k in damage to my house. The condensation drain was improperly installed and the drip pan had tiny holes in it caused by the installer. There also was a 3/4 inch gap between the air handler and bottom of the return vent. The condensation had dripped into my attic and saturated the insulation (like a sponge). It then ran down my walls and between my sub floor and wood floor. This caused major mold issues (over $6k). Once the mold was cleaned it took almost 3 months to get my house back to normal. Had to rip up and replace w/w carpeting, wood floor, sub floor. Also had to remove much of my ceiling and several walls. My insurance covered all except the actual repair of the ac, approx 2k.
Sears is very difficult to deal with. They don't return calls, they are rude, they are trying to blame everybody but themselves for the bad install and won't commit to reimbursing the 2k. Over 3 months after the damage was discovered and they still won't give me any answers. I think they just hope we will give up and go away.

Company: Sears
Country: USA

  <     >