HHGregg
Poor Customer Support - Mitsubisi 65DLP/3yr ESP

I purchased a Mitsubishi DLP Model # WD65732 a few of years ago.in the 4 years I have owned the TV the Lamp has been replaced 4 times. The light engine has been replaced 3 times and is bad again. Luckily I purchased the protection plan when I bought the TV. However, beware of the sales pitch you get from the sales person. The warranty is though an outside company. Throughout this whole ordeal I've been in contact with HHgregg only to be told the matter has to be handled by the warranty company. Once the TV is out the door and passed the 14 day return policy, HHgregg is out of the picture! I was told by my salesperson they have a "No Lemon" policy. Well the warranty company informed my me that even though 3 light engines have been replaced, the defect did not occur in a 12 month period, so the lemon policy is not applicable. I was told that there is a performance guarantee, But when the service tech arrives he says he can't change any parts because TV's like this wear out over time and the warranty company would not pay for "worn out" parts, only defective ones. I have owned 4 Mitsubishi TVs before this one (3 CRTs, and a Rear projection) all are still working even after 10 plus years. I may have gotten a lemon with DLP, but I would certainly check other reviews and Consumer Reports and see just where Mitsubishi stands now a days. Most of all, read the whole policy regarding HHgregg's Product Protection Plan. Get the actual policy in writing and read the fine print. The sheet of paper they show you during the sales pitch does not tell the whole story. Don't take what the sales people tell you for granted! Oh yeah, don't even bother trying to call Mitsubishi. I spent HOURS on the phone with them too. They are a big corporation, and I am just one person with a problem. They offered no assistance at all. I can assure you my next major electronic purchase will not be from HHgregg.

Company: HHGregg
Country: USA

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