Hhgregg
Was not provided warranty info at time of purchase. Ripoff

Purchased a big screen HD-61G887 tv at HHGREGG 10-08. Asked about an extended warranty. Was told $299 for 3 years and would cover any number of lamps that may fail within the 3 year period or anything else that may occur with the set. It would take effect at the end of the JVC manufacturers warranty. Which would give me a total of 4 years. Sounded great, so I agreed. I purchased. I asked for a copy of warranty, was told I don't need it, it is on the rear of my receipt.

Set was delivered and the picture was so unbearable to look at I decided to call and return it or repair. Found that the 10 day warranty ran out. I was not enformed of the 10 policy. My stupid-ness for not asking. I thought it would be like best Buys. They offer 30 days during holidays and only 15 days during normal days of the year.

It was now up to JVC to repair/they do not have a refund for money policy. Fix 3 times over 2 months and then maybe they will send a new one but if not it will be refurbished like mine.

I canceled the warranty from HHGREGG's GE Warranty provider. They took out money for the pro-rated clause they have. That was approx 50 bucks. I complained about that since it hadn't been used yet. They state the policy takes effect right along with the manufactures warranty. Curious I asked about the lamp replacement and was told they will only cover ONE lamp.

I called HHGREGG and told them of all this. Two of their sales people told me that they also thought there was a no limit replacement of the lamps and that the warranty did take effect after the manufacturers. They had been telling all of their customers that! That's all folks!!!

Company: Hhgregg
Country: USA
State: Georgia
City: DULUTH
Address: 2131 Pleasant Hill Rd. #121
Phone: 7704974979

  <     >