Hewlett-Packard (HP)
Promised $60 Refund Not Honored After Four Hours on Phone

I was recently on the phone with HP service due to pop up issues with my laptop. I was told by the woman that was assisting me that I would be refunded my $60 if they were not able to help me. Unfortunately after I spent 4 hours on the phone they were not able to help me. I called back and decided I didn't want HP to do a restore on my laptop (which I again, the lady told me I would get a refund if this step was not done. Which again I state it was not). When I called back the supervisor refused to listen to me and refused to deal with the fact that I was lied to. He hung up and said he can't help me. When I called back I was told no supervisor can take my call. If your company is OK with employees misleading customers and then not trying to resolve the issue I will gladly purchase a brand that is not associated with this type of company. I was shocked by the poor treatment I received from your organization.

Company: Hewlett-Packard (HP)
Country: USA

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