Citimortgage
Almost a Year of Mortgage Processing Ended in Default Letter

I had a change in employment in December. I called my mortgage company and asked if there was any way I could get my mortgage reduced. They said I qualified for the Ham program. I was so grateful.

In the meantime, I took a travel assignment to keep up with my $3600-a-month mortgage and other bills. They finally got my mortgage reduced to $2034 while they processed me. Almost a year later, they are still "processing" me. I was away from my children and my husband for 9 months.

I saw the same stories on the internet about Citimortgage leading people to believe they were getting help, and, lo and behold, they were all denied and told to pay the difference between the modified mortgage and the original. They were told they were in "default" of their loans, were never told this "modification" plan would ruin their credit and keep them from getting financed anywhere else, and were never told they would have to pay that difference. Nobody told me either.

On top of everything else, they make you pay by phone and charge a $20 phone fee. I panicked, so I called Citimortgage and asked them what was going on with my loan. I got a different story every time I called. I realized they were not notifying people that they were denied. They lead you to believe from the beginning that you are approved. I thought this process was just to set the mortgage amount based on your bills and income.

One person told me I couldn't afford this house and that I should quit digging a hole. She told me I was denied. Another caller said I made too much money and would be put on internal modification, which would probably put me back at my $3600 mortgage and a payment plan for the money I owe them. She said it's based on my pay stubs, even if it's overtime. I told her I was a nurse and that it was good some weeks and not the next, so there was a wide range in my checks. Overtime is never guaranteed. They should never base a person's income on overtime. No one else does. I'm trying to pay my bills off so I can have a life. My husband's job as a custodian will be done in June since Maury County has decided to do away with custodians in this county.

The next person told me I was in a batch of loans that were denied and that it was a computer glitch. The next person said that was not true.

I finally called "MakingHomesAffordable.gov," given to me by Quicken Loans, who sold my loan to Citimortgage. They got on a three-way conference call with me. She stated it was unclear where my file stood. What the heck?! She gave us the direct number to who has my file, which I have listed. The first time I called her, I got her voice mail and left a message. The person who connected me sent her an email and a text. The second, third, and fourth times I called, I couldn't leave a message because her box was full. In other words, she can't be reached!

Around this same time, I received a letter from Citimortgage saying I have defaulted on my loan. I have been paying what they set me up to pay. When you ask questions, they are vague, like they are hiding something. I feel it's a scam!

I can't sleep, I feel sick all the time, and it's torn my family apart. This is wrong! If I knew this would ruin my credit and cause me to have to come up with $25000, I would have found another way. Please help! They are forcing people into foreclosure!

There is an attorney online, Phillips and Garcia, I think in Mass., who is taking lots of these cases. They blame the denials on the government! The government bailed them out, and they are cheating the people. One lady told me she became suicidal over her ordeal with Citimortgage.

I never got any paperwork or agreement from them on this modification loan: no "you are not approved until processing is done," no "you will have to pay the difference," no "we are going to ruin your credit during this process," no nothing. I am depressed and discouraged. Life is unbearable for me right now.

Company: Citimortgage
Country: USA
Address: 6801 Colwell Blvd, Irving, Texas 75039
Phone: 16362614416
Site: citimortgage.com

  <     >