Citimortgage
Foreclosure Papers After Two Years of Modification Payments

Citimortgage is full of liars. After being laid off from my job over 2 years ago and running through my savings, I called Citimortgage to see what could be done about my mortgage. This was my 2nd mortgage with them, and I had never had any problems paying in the past. They recommended a modification. After sending numerous paperwork over many months, I had my "modification," which I set up to withdraw automatically every month. For 2 years I paid this modification. Every once in a while they would call to say they needed updated financial information, which I would fax.

Two days ago, I came home to foreclosure papers jammed into my front door!!! When I called Citimortgage, they proceeded to tell me that a modification was never a guarantee that my house would not go into foreclosure, a point that was never mentioned to me when I began the modification process 2 years ago. They also tried to say that back in 2010 they sent me a denial letter for my modification! Ha! First of all, I told them I never got any such letter, and if that was the case, why did they continue taking the payment out of my account after this so-called denial letter was sent?

Then they proceeded to tell me that I can start the modification process all over again, but that it will not stop the foreclosure process... OMG! I have been paying on time for 2 years!!! Citimortgage does not want to help their customers, they want our homes!!

Company: Citimortgage
Country: USA
State: Missouri
City: O'Fallon
Site: citimortgage.com

  <     >