Citimortgage
Modified $182 payment reversed, then billed 60 days late

My 2nd mortgage with CitiMortgage was modified, then they lied, tried to cover it up and cut me off...

I have names, dates and times to support the following.

Long story short, I called CitiMortgage to have my loan modified because in early 2009 my income was cut in half and the value of my 2-year-old home had dropped 50%. I had just received a letter stating that my loan would be adjusted and that if I had any further questions I could call. So I did.

I was told by a loan mod adjuster to fax x, y and z regarding my personal financial crisis, along with supporting documentation, pay stubs, a report of bills, etc.

After not receiving my fax the first time, I refaxed. I was helped by a gentleman who was very nice and helpful... at first. He went over my account. He told me I was in luck because there was a brand new type of government modification they had just received a green light on, and I in fact did qualify. He told me my new payment was going to be $182 a month. I was blown away. I was so thankful. He reviewed everything with me, went to another person after putting me on hold to verify, and all was a go.

He informed me I needed only to make my payment on time for the next three months and the payment would be locked in. My previous payment was about 630 bucks a month, so I could have cried I was so thankful. I told him about the problems I was having with my 1st mortgage, ASC aka Americas Servicing Company, and the SNAFU I had been going through, and I was absolutely thankful for him, CitiMortgage, etc. He was very nice and said that in the two weeks since they started this new mod program, I was the very first one he had been able to get approved, so he was thankful I was the first one approved after all this time. I practically wanted to invite the guy over for a barbecue because I was so thankful.

4/09 made 1st mod payment to CitiM, 182 dollars
5/09 made 2nd mod payment to CitiM, 182 dollars
6/09 was about to make my 3rd mod payment to CitiMortgage, and upon speaking to a customer service rep I was told I was 60 DAYS LATE ON MY PAYMENTS and I owed them 1400!!! I needed to pay now or I was facing foreclosure!!!

I WAS BLOWN AWAY! I almost cried... After everything I have gone through this year, I could not believe what I was being told... So many things went through my mind at this moment. I asked the rep how this could be when I had a loan modification. She said, nope, you have underpaid the last couple of months and you have a payment due now, and you must catch up on the past payments, and your credit has been dinged for the late payments!!! I said how could this be. I have names, I have numbers, I have dates, I have times. What is going on!!!

She came back at me with the typical "sir, I understand that you feel like you do, however it does not change the fact that you are behind." I then demanded to speak to someone else, a supervisor, etc. The person I spoke with decided to look a little deeper into the issue. This rep at least realized that there was something VERY VERY wrong here.

Long story short, the Loan Mod Guy made a HUGE mistake. Because my loan was in the process of an AUTOMATIC MODIFICATION, he took the AFTER MOD numbers and then RE-Modified my account and gave me a price that was not correct. I said, well, you have to honor it, don't you? I was told, nope, sorry, you have to pay us, and it had better happen quickly or the loan will default... foreclosure, etc. I literally hung up the phone and sobbed... I could not believe how messed up both my mortgage companies were. I just needed help, and I came to them BEFORE I was late, I communicated with them closely, I double-checked everything, and then in the end I was deceived and completely let down.

HOW HOW HOW can the government give these guys BILLIONS while the little honest, tax-paying citizen who helped pay the billions gets mistreated and tossed aside? My home will foreclose soon, I will be homeless, and my home will be sold off by the bank for FAR LESS than I needed a modification loan to help me stay in it... WHY???

Will someone tell me what in the world is going on in this country???

Company: Citimortgage
Country: USA
Phone: 8002837918
Site: www.citimortgage.com

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