FedEx
Disappointed - Delivery

I recently used Fedex to mail off my transcript request and I ask the customer sales associate can I send a Fedex envelope to my previous College so they can forward my transcript to my new College to get it processed through the mail faster. Plus I asked can I pay for the postage now so my previous College will not have to worry about any postage fees because thats not there problem. The customer sales associate told me Fedex would bill my visa card once the College was ready to see the envelope back. Wow! Maybe a wk later I get a email from my previous College saying Fedex sent them a bill for $41.05 and they would have never sent my transcript out if they knew this would happen plus they placed my records on hold because of all this confusion. So I am very disappointed I was told one thing and Fedex did another. Not sure why the customer sales associate told me I would be billed on my visa by Fedex and it never happen? Please in the future say what you mean and do what you say! I threw the tracking number and receipt away and hopefully Fedex will contact to get this billed paid for cause I am not happy about the outcome of this delivery which was my first time using Fedex for delivery. I used the Fedex in Honolulu, HI.

Company: FedEx
Country: USA

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