Sears
Refund for Cancelled Express Part Order Still Not Credited

I ordered a part a month ago and paid extra to have it express shipped. When my part did not arrive when it was supposed to I called and they said they had not placed the order and refunded my additional shipping cost and assured me my part would still be express shipped. When the part did not arrive again I called and was told my part was on back order. I then cancelled my order as I found the part elsewhere and had it the next day. This was two and a half weeks ago and I can't get Sears to credit my 275.00 back to me. They keep telling me 5-7 days. I'm not a freakin bank - I WANT MY MONEY BACK!!!

Company: Sears
Country: USA

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