Sears
Garage door opener part order delayed and cancellation refused

If you ever consider ordering a part from Sears partsdirect.com, don't do it!
My garage door opener broke a cheap plastic gear inside the unit. I felt it would be cheaper and easier to replace the gear. I called Sears found the part I needed and ordered it. I was told the part was in stock in Texas which is where I live so it should only be a few days max for delivery of item. The item was 29.00 plus shipping for a total of 41.00. After a week no part and no one could tell me anything about when I might receive it. After several escalations with no results (they did try to sell me a wireless transmitter while I am complaining) I got smart did some research and found the part locally for 24.00. It has been installed and working for 2 days now with no word from Sears. Here is why you should not buy from theme. After messing up the order and making false claims about it's availability and status, I called to cancel order but was told as part of their policy they cannot cancel an order. I have to receive it, call for an RMA and have it shipped back at my expense. The refund will take 2 billing cycles. Good luck getting your money back. Shame on Sears for taking advantage of people and causing more headaches in life.

Company: Sears
Country: USA

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