T-Mobile
Must Pay for Both Lines to Restore Service After Daughter Lost Phone

I have 2 lines for my daughters with T-Mobile with a flexible plan that I pay in advance for the monthly service, on August 4th, my daughter lost her phone at night time the following morning I call to stop the service and claim a new phone since I've been paying insurance on the lost phone, they told me that I had to pay a deductible of $40, which I was upset but ok, I would get back with my claim once I had extra money, they said that those minutes can be transferred to my other line, which never got transferred and the service got disconnected once the due date came, I call to check what had happened and nothing got done, so to restore the service of the working line I must pay the monthly payment for the 2 lines even if one line is not working I couldn't believe it that's a rip off, I was so upset... I stop the service because the representative nor the supervisor were able to help me, they were just not open to any kind of arrangement, and rude at the same time...

Company: T-Mobile
Country: USA
State: New Mexico
City: Albuquerque
Site: t-mobile.com

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