T - Mobile
T-mobile have 2 lines, 1 line has been suspended for 25 days, it was lost, the plan i have is the flexible payment in advance, to restore the service for 1 line i must pay for the 2 lines even if i not using it moreno valley, California

I have 2 lines for my daughters with t-mobile with a flexible plan that i pay in advance for the monthly service, on august 4th, my daughter lost her phone at night time the following morning i call to stop the service and claim a new phone since i've been paying insurance on the lost phone, they told me that i had to pay a deductible of $40, which i was upset but ok, i would get back with my claim once i had extra money, they said that those minutes can be transferred to my other line, which never got transferred and the service got disconnected once the due date came, i call to check what had happened and nothing got done, so to restore the service of the working line i must pay the monthly payment for the 2 lines even if one line is not working i couldnt believe it thats a rip off, i was so upset... I stop the service because the representative nor the superviser were able to help me, they were just not open to any kind of arrengement, and rude at the same time...

Company: T - Mobile
Country: USA
State: New Mexico
City: Albuquerque
Site: www.t-mobile.com

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