Priceline.com
Charged $189.99 for canceled Homestead Suites room and no refund

I was recently part of 9-11 Memorial Motorcycle ride and had booked one of my rooms on Priceline because the hotel where the rest of my group was staying was booked. However when I arrived in NYC - I was told a few guys had doubles with no roommate so I promptly called the hotel (Homestead Suites) and cancelled my reservation. They said "No problem Mr. "Name withheld" we'll take care of that for you" And that was that.

When I returned and found I had not been refunded, I called Priceline. They said I needed the name of he person spoke to and the department. I said I didn't have that because it was not given to me. They said -you need to call the hotel and get confirmation that you cancelled. I did that, the hotel said they would have no way of knowing whether or not I cancelled. All they know is that I did not check in.

Bottomline - priceline is keeping my money and the hotel is playing along with them so they get to keep theirs - even though I cancelled and did not stay there I am being charged $189.99.

I plan to take it to small claims court. I am steaming mad at both organizations.

Company: Priceline.com
Country: USA

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