Direct TV
Never choose them

It's been 30 days today since I have requested Direct TV. After I named to-order, I had been cited a cost of $35 for my strategy (discounts for $10 AAA, $10 HD, $23 film channels). Specialist arrived on Friday and after initially being informed about the telephone that installation was free, he informs me it'll really charge $150 w/d I want "custom installation." After receiving annoyed, I decided w/d I truly did need the support. He worked for around 3 hours after which declares he is able to just get support for me personally in two of the 4 areas I required. I stated that was improper. Therefore he disconnected all the function he'd previously completed and remaining. That evening, I named Direct TV plus they had no report the installment hadn't been finished. Their computer confirmed it had been finished. After 2 hours about the telephone, I eventually got another visit for an "experienced technician" in the future out and attempt to deploy the Direct TV. Steve, the client support representative also explained to call-back after installation plus they might provide me some extra breaks to create up for several of the trouble. Sunday, the specialist arrived and invested 10am-5pm at my home, but Primary TV was ultimately mounted and operating (after spending money on custom function). One-note, I had been informed that to obtain full-service DVR (have the ability to view Television and report another funnel in the same period), I'd need to spend one more $60 for another store. I said forget it. I will simply have "minimum DVR." I had been therefore prepared to be achieved with Strong TV customer support, used to do not be worried about calling to obtain my extra "free breaks" John known. Well, nowadays (Friday) I examine my charge card statement and find out a cost of $76.61 for 1st month of Direct TV. I contact and after being on-hold for some time, I eventually obtain a repetition. I clarify that my first statement is meant to become $35. He continues to describe that I've to pay for $76 the very first month after which breaks must seem "sometime later on." I show him this makes no feeling and he claims this is actually the method the pc usually does the very first statement. Then I note obtaining the "credits" Steve known and he explained which wasnot feasible w/d that was provided from the specialized individual plus they would need to provide the credits. I tell him to move me to somebody with increased expert, which he wants to. After waiting again, I ultimately hang up the phone w/d I've no further time for you to invest waiting about the telephone for Direct TV. I regret your day I chose to change from Wire to Direct TV. Consider my guidance, don't allow their fake advertisements declaring lower costs persuade one to change. From the period you spend "custom installation, " invest 12 hours waiting on installation, after which do not actually obtain the cost you had been cited, it's not worthwhile. Never choose direct tv. Stay with wire!

Company: Direct TV
Country: USA
Site: directv.com

  <     >