FedEx
Damaged Computer Insurance Claim Denied, $265 Requested

I have been a customer with FedEx for several years. I recently mailed a computer to a customer, and the computer's exterior was badly damaged. All 4 handles were badly bent. I put in an insurance claim and found that the claim was denied. I talked to Kim McKnight in claims. I have never dealt with someone in any company who was as rude as she was. She continually talked over me, interrupted me numerous times and did not let me finish several points. I assume this is not how FedEx trains its staff.

She stated that I must get a "repair cost" for a computer that cannot be repaired (and I assume I have to pay for the estimate!). The exterior of the computer is made of stainless steel, and the metal handles cannot be bent back into place. She did not understand this. I have never had a shipping company, be it UPS, USPS or FedEx, ask me for a repair cost for a computer that cost only $265. FedEx also stated to me that the reimbursement amount is $365, which, if anyone read my claim, they would easily figure out is wrong, because I am requesting $265.

Then the person who originally denied the claim talked to me about the damaged computer and then approved the claim, only to call me back minutes later to say she could not approve the claim because it was "being sent to management and I can't override management." She stated management would call me, and guess what, no call from management, and every time I call FedEx to talk to "management," they are busy. Ugh.

Company: FedEx
Country: USA

  <     >