FedEx
Damaged Package Claim Denied After Driver Repacked Item Poorly

I shipped a properly packed item to my customer via FedEx on July 20th. The item was dropped, causing severe damage to the product. My customer called FedEx and complained to them about the damage. A week or two later, a driver came and picked up the item and did not take all the packing materials with him.

He put the item in the box with a piece of bubble wrap and returned it to the terminal, where it was inspected as the driver had repacked it. I filed a claim, and it was denied due to improper packing, based on the way their own driver put it in the box.

Understand, I have shipped hundreds of these same items with FedEx over the last few years with no damage, but one gets dropped, the driver throws it back in the box without all the packing, and they deny the claim. I called customer service and was forwarded to the claims adjuster. I left her a voice mail with my number, and she has never returned my call.

They will not respond. I have also sent a letter to the CEO of FedEx Ground. Is this how you treat your loyal customers, FedEx? By letting my customer down? Shame on you!

Company: FedEx
Country: USA
State: Nationwide
Site: fedex.com

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