DirecTV
Extra Charges After Account Closed and Possible Mix-Up

I closed my account with DirecTV, and they sent a last bill, which I paid with no complaint. Then I found another charge on my bank account from them. Their response was that it was charges on boxes that were not reported. I never ordered pay per view, and I never had the service connected to my phone line. I thought that it was over, and then I received another bill claiming there were more charges found on the cards.

At this point I realize that I am being treated terribly unfairly. I decided to contact the Better Business Bureau and received a response from DirecTV which stated that I in fact did owe. They even raised the charges that they have been sending. It is clear that they have me mixed up with someone else, but they refuse to correct their mistake.

Company: DirecTV
Country: USA

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