Dell Computer
Inspiron 531 Constant Software Problems Despite Both Extended Warranties

I bought a Dell Inspiron 531 with Vista Premium about a year and a half ago. I have spent so much time on the phone talking to Dell technicians about the constantly occurring problems, so that I am about ready to go to Apple PC's. I had hardware extended warranty, so all of my problems became software problems. I bought software extended warranty, and now they are "hardware related software" problems. Several times the solution has been to reload all the software, meaning who knows how many hours saving everything, risking losing stuff, and then reloading everything. The first time this was recommended by a technician on a previous problem I found a software technician that implemented a simple fix. I have several specific complaints
1. I cannot find a Dell representative with any authority that will deal with the problem. You can't get by the overseas technicians.
2. There is a real language barrier, even though the technicians you are dealing with "speak English".
3. I have a relatively new computer that would have been handled by "lemon laws" if it was a car. Dell, replace my PC with one that works reliably.

Company: Dell Computer
Country: USA

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