Dell
Two Studio 17 Laptops Defective, Paid Extra for Software Support

I have fallen into Dell Hell. I recently bought two, expensive, Studio 17 Dell laptops. I have had problems with both but what really makes me furious is the horrific customer service response to my problems. I have probably spent over 50 hours on the phone with Dell and spent a couple of hundred extra dollars with Dell paying for support for the software installed on the computer. I didn't realize that even with the first 90 days Dell does not provide free software support and you can't go back to the software company because the software was bought and installed by Dell.

Company: Dell
Country: USA
Site: dell.com

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