Dell
Two months without help after modem fix, printer drivers missing
- 10-03-2008
- 51
Electronics and household app.
I have been waiting over 2 months for Dell tech support to assist in clearing up the computer problems I have been having with a Dell Inspiron 531s that I purchased in May. The modem had went bad and after over 7 hours and a week of being on the phone with tech support, they finally sent a tech out to install a new modem.
The tech support had me reload the operating software and ever since then, I can get on line, but none of the other features that I could use when I bought the computer are working. It will not allow me to print and the software Dell sent apparently doesn't have any printer drivers on it.
I am in the process of purchasing a new HP desktop so that I will have a computer that works properly and also have knowledgable tech support that actually helps the consumer rather than just blowing them off. The current Dell I own is the 4th computer I have purchased over the years from Dell, but Dell will NEVER get my business again.
Company: Dell
Country: USA
Phone: 8006249896
Site: dell.com