Dell
Support Demands Paid Software Support After 18.5 Hours on Blue Screen Issue

I have invested over 18.5 hours on support over 7 months for one of three computers purchased at the same time, delivered the same day, used in my business network as workstations exactly the same way with the same software installed. Since day one, one has repeatedly bluescreened. Over and over we have re-installed and restored to have the unit bluescreen prior to loading any third party software. After replacing hardrive, ram and reconditioned motherboard the unit bluescreened within minutes of rebuilding itself. Support wants me to purchase additional "software support" as they feel it is software and that is not covered under the original warranty. Documents show that I have repeatedly contacted support about this from the start. The other two computers work just fine with no incidences of blue screen.
Service Tag =F12GNH1
System Type =Studio Desktop Slim 540s
System Product Family =Studio Desktop Slim 540s
System Ship Date =10/28 12:00: 00 AM
Operating System: Microsoft Windows Vista 32-bit

I cannot use the computer as it is unstable and cannot be used for data input due to it's habit of bluescreen and data is lost. I also feel that additional charges are unacceptable as the problem has existed since new, affects computer regardless of software installed, and it seems Dell cannot figure out the problem but "would be able to for an additional fee." Bad for business!!!

Company: Dell
Country: USA

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