Orbitz.com
Disaster - Travel Web site

This is the email thread...
I called Orbitz and the hotel and gave them my credit card and Orbitz totally screwed the arrangements for our company's employees and did not fax the hotel. I make the reservations for our employees and I will not use Orbitz again. I was disconnected from the phone 3 times and they were very rude every time I called back. Your company and website is terrible. Our employees were left standing in the lobby for a long time and no one would help-the hotel or Orbitz.

Subject: Hotels [Incident: 081009-004563]
From Orbitz

Thank you for contacting Orbitz.
I understand you wish to extend the stay at the hotel extended for your company's employee.

I have forwarded your issue to a supervisor and you should expect a response within 24 hours. I apologize for any inconvenience caused and appreciate your patience while this matter is examined. When we do learn of a problem, Orbitz takes immediate action to prevent any future disappointing experiences for our customers.

Sincerely,

Alex
OrbitzTLC Team

Orbitz - Travel Well
www.Orbitz.com Customer 10/09 06:55 PM

Please bring this to the attention of your supervisor and they may contact me.

H.

Dear Orbitz Customer,

Thank you for contacting Orbitz.

I understand that you are not happy with the services provided.

I would like to apologize for the confusion you have encountered.

Sincerely,

Pearl
OrbitzTLC Team

Orbitz - Travel Well
www.Orbitz.com Customer 10/09 05:10 PM

Company: Orbitz.com
Country: USA

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