Paypal
Over $3000 Sale Reversed Despite Signed Proof of Delivery

We have used Paypal for over eight years for our home-based business. In July we sold our product to a man in Nevada for over $3000. We delivered the product and have the buyer's signature as having received the product. In October Paypal informed us they were going to refund the buyer the amount of the sale, even though we had proof of receipt.

We tried without success to reach the buyer. We never received any request from him for a return or refund.

We have contacted Paypal by phone and email many times to get this resolved. We were assured that our personal bank account would never be touched, however on two occasions this is exactly what happened.

We supplied Paypal with all the written documentation requested and were told via email that our account was restored and by phone that Paypal Seller Protection would cover us, not to worry. However, we soon learned this would not happen. We have now been turned over to a collection agency, even though Paypal Executive Escalations tells us they are conducting more research to see if this man actually received the product (for which we have proof from the shipping company).

The buyer has the property and now his bank has the money. We have filed a complaint with the white collar crime division and multiple complaints with the Better Business Bureaus and ETrust, to no avail.

For a company the size of Paypal, it seems an easy thing to cover this under the Seller Protection plan. I am shocked and dismayed at the incredible emotional battle this has been and the lack of power we as small business people have. I am not even able to cancel this account. I have removed PayPal completely from my website and will be happy to share my experience with others. Someone needs to sue Paypal for this type of treatment.

Company: Paypal
Country: USA
State: California
City: San Jose
Site: paypal.com

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