PayPal
Seller protection denied after buyer claimed item never arrived
- 12-11-2008
- 39
I sold a bunch of surplus computer supplies on eBay, and I only ship to a confirmed address. PayPal stated that the address was confirmed and user verified, and that I was eligible for Seller Protection. I shipped the item with Signature Confirmation, and the buyer claimed he never got it. PayPal found in favor of the buyer, as they do 99.9% of the time, even though I had proof of delivery.
The buyer then took the money he made in this scam and closed his eBay and PayPal accounts, as well as his e-mail account. PayPal told me that since his account is closed, I am no longer eligible for Seller Protection and need to contact the buyer to receive my money. It is ridiculous that PayPal cannot find any way to guarantee me my money. This event sets me back almost $150 that I had to take out of my profits and give to the owner of these items, as this was a consignment sale.
Company: PayPal
Country: USA
State: New York
City: Staten Island
Phone: 8882211161
Site: paypal.com