Verizon
Fios Bundle Billed Well Above Advertised $69.99 Rate
- 01-17-2009
- 10
I purchased a Verizon Fios Bundle Plan for $69.00 month for one year. The plan covers my home phone and internet.
The first bill in November was $113.57, almost double. December was $91.37, which I thought was more in line with the advertised rate of $69.99.
January bill is 141.45!! There is a charge
for 'Internet Additional Services' for the amount of $51.98. The explanation is: "Bundle Oct7-Nov6 items selected that are not included in your bundle.
What could that be? The customer service line is useless, as I have made several calls where I have been re-routed for twenty minutes and on hold. No one ever answers. I ordered phone and internet for $69.99 and they have provided phone and internet, but at a completely different rate that is filled with hidden costs.
I will not pay for items selected that are not included in my bundle because I didn't order anything special.
This is bait and switch. And they've made it impossible to talk to any Customer Service.
Company: Verizon
Country: USA
State: Texas
City: Dallas
Site: verizon.com