Verizon
Bait And Switch

My friend helped me out by ordering a Verizon bundle for me back in March. The advertised bundle included Direct TV Choice Xtra DVR, High Speed Internet Enhanced and Verizon Freedom Essentials Telephone Service. This bundle was called the Triple Play and was advertised on-line for $74.99 a month for the first year. Verizon has now changed the ad on-line and tells us that they will not honor the contract that was made with us even though we have the confirmation that they sent us when we ordered it. Their reason is that the phone service and the satellite service each cost almost as much as the total advertised.
They have offered to downgrade the internet service to dial up, and the phone service to Verizon Regional which will leave me with no long distance in order bring the price down to the advertised range but that is not what was contracted for. They have also offered to let us out of the 1 year contract that was signed with them but say they cannot do anything about the 2 year contract that was signed with DirectTV in the deal.
This is absolutely ridiculous. There should be some way that they can be made to honor the contract that was made with us to begin with.

Company: Verizon
Country: USA
Site: verizon.com

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