Sears Parts Direct
Parts Order Runaround, Rude Representatives and No Order Cancellation

Went to order a part from Sears Parts Direct. Last night sat on hold on number provided on Web Site for 60 minutes with a recording message. Sat on hold for 20 minutes this AM, call was answered and I was informed that I needed to call a different number. Called number and spoke to extremely rude representative.

Was looking for possible will call pickup, she indicated there were no service centers in my area, although I am personally aware of 2 centers within 10 miles. Called back to get different representative. Indicated part was not available in my area. Ordered part for next Mon. Delivery. Phoned back 5 minutes later to ask to cancel order, as I figured out it made more sense to purchase new stove.

Was told I could not cancel order, would need to receive the part and then return (and eat shipping.) This is one of several time wasting experiences I have had with Sears - their service is horrible. Purchased new stove from ABT, local company in Chicago - incredible service and stock. Say no to Sears. They deserve to go out of business.

Company: Sears Parts Direct
Country: USA
Site: sears.com

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