FedEx
Fully Insured Machine Arrived Broken, Claim Not Allowed

I spent thousands of dollars on a device that was shipped with full insurance from a FedEx shipper and transported by FedEx Ground. The machine arrived broken in several ways and was inspected by a FedEx agent. He confirmed that the shipping had damaged the item but said that it was not their fault. How can this be?

Now the agent who packed the box will not answer my dozens of attempts to call him. The full insurance I paid for is no use to me because they tell me I cannot file the claim. The shipper has been paid and he is in Canada. It is pretty hard to go after him or the shipping agent, who is in Canada as well. FedEx caused $1500.00 in damage to my machine, and it is costing my company thousands of dollars in downtime. All they want to do is pass the buck. This stinks!

Company: FedEx
Country: USA

  <     >